Guide to Public Liability insurance claims

Claim steps

1

Keep Calm

  • Do not admit you are at fault
  • Do not agree to offer or settlement 
  • Do not sign anything
2

Report

Lodge a police report within 24 hours of the incident.

3

Notify

Notify us or insurance company immediately after incident
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4

Gather Evidence​

Photographs the damaged items & retain the items for further inspection.

5

Inform

Inform us immediately if you receive any Letter of Demand and/or Writ of Summons and/or Legal Correspondence from any lawyers acting for the claimants.

6

Collaborate

Cooperate with the adjuster who maybe appointed.

Documents

Complete claim form and upload documents.

*Note : Other documents may be requested to fully review your claim.

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