Frequently Asked Questions

Get instant answers to your inquiries. Browse our FAQ section for details on coverage, claims, policies, and more.

General FAQ

Setia Risk is a general insurance agency with 29 years of experience, registered with the Persatuan Insuran Am Malaysia (PIAM) and the Malaysia Takaful Association (MTA). We do not originate or underwrite policies. We are the broker authorised by our partner insurance companies to sell their insurance products.

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How can Setia Risk help me save money on policy?

With Setia Risk, you can compare pricing plans across multiple insurers to find the best policy. You may also contact our support team to help you lower your premiums by recommending products that best match your circumstances.

Your personal information is needed to verify ownership of your vehicle and to retrieve your claim history for premium calculation. This is necessary to ensure accurate quotes for meaningful comparisons.

Yes, it is safe and secure. Setia Risk website is owned and managed by Setia Risk Management Sdn Bhd (1394396-P) – a general insurance agency registered with the Persatuan Insuran Am Malaysia (PIAM) and Malaysia Takaful Association (MTA).

Once you complete the payment process, our system will issue the policy directly with the insurer and your policy will be active within 5 minutes.

You can contact our sales representative via WhatsApp.

Yes, you can buy/renew insurance through Setia Risk as long as you are the registered owner of the vehicle/ property.

Yes, you need to notify us and purchase under commercial vehicle insurance. 

Yes, you can renew road tax through Setia Risk online or visit our office to renew through our MYEG kiosk. Our MYEG kiosk can print out your road tax instantly.

Once you complete the payment process, you can either visit our office to collect or get us to deliver to your doorstep with the following estimated time arrival and delivery fee :

Peninsular Malaysia : RM10 (Next Working Day)

Sabah & Sarawak : RM13.60 (Within 5 Working Days)

Because it’s smart and convenient. Our platform will help you get quotes from the top insurance providers in the market and compare them at a glance. This will not only save you time (as you’d otherwise have to go to each provider’s separate websites to learn about their products) but also give you a better overview of all available offers.

Car Insurance FAQ

What is car insurance?

Car insurance is financial protection you purchased with an insurance company that protects you against all or most of the costs associated with accidents or thefts.

Yes, purchasing car insurance is a legal obligation as set by the Road Transport Act 1987.

You will not be allowed to renew your road tax from Road Transport Department (JPJ) Malaysia. If you drive without a valid road tax, you may be fined up to RM3,000 and be liable to pay for all the costs in the event of an accident.

At Setia Risk, our platform lets you compare, customise and purchase from 3 coverage options: 

  1. Comprehensive 1st party
  2. Third-party (fire & theft) 
  3. Third-party (property loss, damage and injury)